SHIPPING AND RETURNS

Returns & Exchanges

If your purchase isn't quite right you have 28 days from the date you received your order to exchange or return. We can collect your return for from your home, work or alternative address if needed.

Shipping is complimentary on all exchanges, although customers outside the EU are responsible for taxes and duties. We are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

International Orders

Please note that you may be responsible for import duties and taxes on your international order. On occasion, orders may experience customs delays. We cannot tell you how much these costs will be. 

If you are returning a product and require a refund, we cannot be responsible for any customs duties or fees associated with that return shipment.

Please contact us HERE if you have more questions. 

Refund:
Your refund will either be credited to the original payment method and will include shipping costs for faulty items or for orders cancelled under the ICACRs only. Shipping costs will not be refunded for items returned using our free collection service
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment provider.

 

Our Policy:

All returns should be requested before you send your purchase back to us. Unidentified items will be returned to the sender.

Clothing

Items should be returned new, unused and garment tags still attached. Underwear and swimwear should be tried on over underwear.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Bags/ Accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion.

Gift returns

To arrange a gift return, please email contact@christiankimber.com and we will assist you further.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Late returns

Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of Christian Kimber team and may only be refunded as a store credit.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on our store. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.