Our Policy

All returns must be authorised via our returns portal or Customer Care. Unauthorised or unidentified returns will be sent back to the sender.

Sale

All sale items are final and cannot be returned or exchanged.

Returns & Exchanges

If your item isn’t quite right, you may request a return or exchange within 14 days of receiving your order.
All items must be unused, in original condition, with all labels, tags and packaging intact. Returns that do not meet these requirements will be sent back to the customer.

We offer:

• Exchanges (same item in a different size)

• Store Credit: For all eligible change-of-mind returns

• Refunds: Only available for faulty goods

For change-of-mind or size exchange purchases, the customer is responsible for return shipping costs and arranging the return.

We do not offer exchanges for different styles or items. If you'd like a different product, we recommend returning your item for a store credit and purchasing separately.

International Orders

International customers are responsible for any import duties, taxes, and return shipping costs, including fees for returns. 

On occasion, orders may experience customs delays. We cannot tell you how much these costs will be. We are not liable for any customs charges incurred on incoming or returned items.

Please contact us at contact@christiankimber.com if you have more questions. 

Refund

Approved refunds will be processed to your original payment method and include original shipping costs only if the item is faulty or your order was cancelled.

Refunds can take up to 10 business days to appear, depending on your payment provider.

Return Guidelines 

Clothing: Items should be returned new, unworn, unwashed with all garment tags attached.

Underwear and swimwear should be tried on over your own underwear.

Shoes: Please return both shoes, including the dust bag and box. Shoes may only be tried on carpeted and clean surfaces only.

Bags/Accessories: Must be returned with original packaging and authenticity materials. 

Repeated returns: We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion.

Gift returns

To return an item received as a gift, please contact us at contact@christiankimber.com for assistance.

Faulty goods

If your item is faulty when you receive it, you can return it for repair or replacement within 28 days from the date you received it.

Goods are classified as faulty if they are not of acceptable quality, fit for purpose or as described. Please note that damages due to normal wear and tear, accident, or misuse caused after purchase are not considered faulty or eligible for a refund. 

If you have owned your item for longer than this, and certainly over 6 months, then please contact the customer care team for assessment. 

Late returns

Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of Christian Kimber team and may only be refunded as a store credit.

Colours

We strive to represent product colours accurately; however, variations may occur due to individual monitor settings.